This is the list of Non Clinical Staff Award nominees. This includes roles such as domestics, secretaries, managers and rota coordinators, who may not have direct contact with patients, but make a priceless contribution to patient care.
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Nicoleta Amarandi
Works at Royal Cornwall Hospitals NHS Trust
Nicoleta is our ward domestic on NNU. She was a pharmacist in her home country of Romania and now devotes her professional work time to keeping our ward pristine. Thanks to Nic, the ward achieves 99.9% pass rate on domestic inspections. This score disappoints Nicoleta, as she aspires for 100% every time. She is a highly valued and appreciated member of the neonatal family.
Jackie Ball
Works at University Hospitals Plymouth NHS Trust
Brilliant ward clark very helpful and always has a smile on her face
Kirby Bater
Works at Royal Devon University Healthcare NHS Foundation Trust – EASTERN
Kirby hit the ground running as soon as joined our team – she’s incredibly efficient, willing to help and works tirelessly to enable the smooth running of things behind the scenes. Her laugh is also infectious and she’s a joy to work with.
I nominate Kirby for non clinical staff award because she is absolutely fantastic in every way!
She recently joined the neonatal unit as our ward clerk, and has instantly settled in, it’s like she’s always been here.
She is kind, approachable, and always demonstrates such fulfilment in the work she does.
She is thorough and efficient in her work, often taking on tasks out of her remit to support and enable the team to thrive.
Kirby is the embodiment of the nhs values and what a ward clerk should be, and is an asset to the unit. We are grateful to have her.
Kirby has taken on her role on NNU with professionalism and enthusiasm. She is a lovely friendly presence on the unit and we’re very lucky to have her.
Tanya Burton
Works at Torbay & South Devon NHS Foundation Trust
The glue that holds us all together! Tanya is a great ward clerk and has been a brilliant addition to the team. She is hard working, organised and a cheerful reception for patients and families whichever area she is working in. She is always willing to help and is a joy to work alongside. Thank you for being great Tanya.
Sandra Butler
Works at University Hospitals Plymouth NHS Trust
Sandy is a very valued member of Wildgoose ward … She is extremely knowledgeable in ensuring our patients receive correct nutrition . She has a great working relationship with all members of staff , and is well respected .. she is important to the team on Wildgoose ward
Hollie Clemens
Works at Royal Devon University Healthcare NHS Foundation Trust – NORTHERN
Hollie is an exceptionally hardworking member of the domestic team and I feel her hard work deserves recognition. Since joining the team Hollie has always come to work with a positive attitude and a smile.
Nothing is ever too much trouble and Hollie goes above and beyond to make sure the ward is clean and tidy. Hollie uses her initiative and often cleans beds before even being asked, which makes life so much easier for the nursing team and helps patient flow. Hollie never seems to get overwhelmed and is calm and organised even when it’s very busy. Thank you Hollie for being so hard working and positive, it doesn’t go unnoticed.
Emma Conway
Works at Royal Cornwall Hospitals NHS Trust
Emma Is our risk and governance lead. We have been blessed with the skills and talents Emma has brought to the team. She is a powerhouse in this role. Her dedication to the job goes way beyond her contracted hours. She represents our local neonatal unit at the wider community with utmost professionalism. Emma is going to go far and we are so lucky to have her.
Hannah Crosswaite
Works at Royal Cornwall Hospitals NHS Trust
She keeps the ward running and is always there to help. The ward runs so smoothly when she’s at the helm and she is the best ward Clark around by far!!
She is always greeting everyone with a smile and helpful nature no matter how much stress she is under or how stressful her own work load is. The ward would be lost with out her!
Amelia Cutts
Works at Royal Devon University Healthcare NHS Foundation Trust – EASTERN
Amelia is such a fantastic ward clark, who constantly goes above and beyond her role to help the nursing staff out. Amelia is very approachable, and is always happy to collect items that are not on the ward. She manages her work load in a timely manner! Amelia has built such positive, and supportive relationships with her colleagues. I look forward to my shifts when Amelia is on the ward, as we all know she will be there to lend a helping hand where she possibly can.
Amelia does not get enough recognition for the fantastic work she does, and deserves to know how grateful we all are for the work she does!
Clare Davis
Works at Torbay & South Devon NHS Foundation Trust
Amazing Rota Coordinator and friendly colleague to work with.
Having Annual and study leaves approved within time is a dream and Clare is the most accessible rota coordinator there is!
Clare is fairly new to post as the rota co-ordinator at Torbay. She has taken on a mammoth and unenviable task of doing the medical rota after a period of not having a rota co-ordinator in place. She has learnt quickly, responds to emails in a prompt way and I have always found her so helpful in my requests. Thank you Clare, your efforts are not unnoticed.
Helen Elliot
Works at Royal Devon University Healthcare NHS Foundation Trust – NORTHERN
Stepped into the manager role fantastically. Knows the system but also knows “people”. Is kind and works ridiculously hard to help the team flourish. Thanks Helen!
Gill Etherington
Gill works tirelessly as secretary for several consultants – but I particularly notice her hard work for the Epilepsy Service. Gill’s manner with patients and parents is calm, confident, and reassuring. She ensures effective care by close communication with the nursing and medical team, never losing her good humour, and keeping us on the right path always! We couldn’t manage without you Gill – thank you!
Cannot think of nominating any other professional than Gill. She is not only an excellent and a valued medical secretary, but she is listening, Intuitive and going the extra mile when it comes to looking after the interests of the patients.
Her typical working day is not only her own work, but also supporting her colleagues with a calm & confident presence and a smile; yet being humble to the core, whilst looking after others. An exceptional & inspiring contributor to the team!
Karen Evens
Works at University Hospitals Plymouth NHS Trust
Karen is a brilliant ward clerk. She is central to everything within Wildgoose Ward, she has a fantastic relationship with all colleagues and will go above and beyond to help out the team.
Karen is fantastic. She is a valuable member of the team and goes above and beyond to help support the team with anything they need on shifts.
Karen always goes above and beyond at her role. She will always lend a helping hand to the other wards and anyone that’s needs it. She is approachable and friendly, nothing is ever too much to ask.
This wonderful human is the glue that holds Wildgoose together. She is the warm smile and bubbly personality that greets patients, families, friends and members of the MDT. Nothing is ever too much trouble for Karen and she often goes above and beyond, If we are busy Karen takes on tasks to help, this enables us concentrate on our patients and keep the ward safe. The ward and shift flows so much better when she is there, the team absolutely love her for her passion and enthusiasm for her Job. We would like to bottle Karen so we could have her on the ward 7 days a week.
Karen deserves the Non-Clinical Staff Award as Ward Manager for her exceptional dedication. She consistently demonstrates excellence in fulfilling her responsibilities, ensuring that the ward operates smoothly and efficiently, which directly enhances patient care.
Her interactions with colleagues are exemplary; Karen fosters a collaborative environment where everyone feels valued and heard.
Additionally, Karen’s organizational skills are outstanding. She meticulously plans and coordinates ward activities, ensuring that resources are allocated effectively and that procedures are followed. Her attention to detail helps maintain a high standard of care, making her a vital asset to the team and a deserving recipient of this award.
In every aspect of her role, Karen exemplifies the qualities of a great team player, making her a vital asset to the team and a deserving recipient of this award.
Always friendly, always willing to help, amazing with patients and their families.
Karen is our wonderful ward clerk, who is an essential part of our team on the ward!
The days when she isn’t working we really notice the difference!
Karen is friendly and welcoming and helps out in anyway she can!
Her interactions with staff, patients and family is excellent!
It is a joy to work with Karen!
Karen is our ward clark on wildgoose and we love having her. She is such fun to work with and always supports the staff with anything both work related and emotionally. She’s a pleasure to work with everyday.
Karen is an essential piece of wild goose ward. Always working hard and going the extra mile. Always positive and calm.
Stephanie Eynon
Works at Royal Devon University Healthcare NHS Foundation Trust – EASTERN
Steph always goes over and above to help, she is excellent at her job. She is a true team player and interacts and works with all the multi disciplinary team with great communication and efficiency. Really supports all her colleagues with a smile.
She is a dependable team member whom we can always count on to complete high-quality work promptly.
Melanie Gilbert
Works at Royal Cornwall Hospitals NHS Trust
Mel has been around for years!!! She started as a staff nurse on paediatrics and has worked her way to the heady heights of Head Of Nursing in our Care Group. She has been a great advocate for children and their families in all stages of her career. Now, more than ever she is advocating for the wellbeing of the nursing teams in women’s health. Mel never stops learning and is still doing academic study today. A great innovator and inspirer. Mel truly listens to understand, rather than to respond. A trait of a great leader. We are lucky to have her as our lead.
Hilary Gregory
Works at University Hospitals Plymouth NHS Trust
There is no other word to describe Hilary apart from unique. Hilary is a member of the admin team for the community nursing team. I don’t know where we would be without her. She takes phone calls from parents, sorts out all the patients consumable orders, helps nursing staff with any admin, carries out all the ordering of supplies and reassures parents. Hilary does not stop working from the moment she arrives to the minute she leaves. She never shows us any frustration when we endlessly ask for support or advice. She lightens the mood in times of stress by bursting into song and is never short of a story to tell. Hilary never complains about her workload and is an asset to the child development centre.
Lisa Hitchcock
Works at Royal Devon University Healthcare NHS Foundation Trust – EASTERN
Lisa is the secretary for the eating disorder team (amongst others!) and does a fantastic job keeping us all in check! She keeps clinics ticking over and is able to find a solution to any problem. She is something of an oracle and seems to know everything there is to know! She has built trusting relationships with service users and adapts her working style to the needs of that young person and their family. She effectively signposts families for information and support and ensures that no patient is missed. She is a lovely, happy face to see every week at the MDT and is an integral part of the team.
Hayley Jeffery
Works at Royal Devon University Healthcare NHS Foundation Trust – NORTHERN
Hayley is one of our play specialists one the ward. She has worked really hard to get her play specialist registration and works extremely well with all the children on the ward. Hayley takes great pride in her work on the ward and the playroom
Sarah Keeble
Works at University Hospitals Plymouth NHS Trust
Excellent neonatal secretary, proactive and extremely efficient in multitasking and sorting out clinic workload despite not being my secretary
Lara King
Works at Torbay & South Devon NHS Foundation Trust
I have only known Lara for a short period of time but she is incredibly dedicated to her work and keeps the Paediatric Ward (and SSPAU) running smoothly. Lara is bubbly and kind, no task is too big or small. Lara is organised and I always know she will keep me updated about clinic patients. The department is all the richer for having her as part. of the team.
Lara brings vivacity and joy with her to every single shift. She is often the first face that staff, visitors, patients and their families see when they enter Louisa Carey or SSPAU, and she is always wreathed in smiles and generous with her time.
She combines this wonderful persona with a proactive and efficient work ethic, always willing to help clinical staff and families on the ward.
She genuinely brings a ray of sunshine into the workplace, is a huge asset to the team, and we are hugely lucky to have her as one of the faces of our department.
Kelly Lander
Works at Royal Devon University Healthcare NHS Foundation Trust – EASTERN
Kelly is such a hero at solving problems. She is so proactive and capable. She has recently taken on the responsibility of training a new secretarial colleague and she appears to be approaching this with both supportive encouragement and her characteristic high standards. I am grateful for the extra effort Kelly puts in to make things run smoothly. She is a ‘can-do’ person and that makes her a valuable asset to the neonatal consultant team
Tracey Maddocks
Works at Royal Devon University Healthcare NHS Foundation Trust – NORTHERN
A fantastic member of the team. Keeps us organised! Thank you Tracey for all you do!
Robin Martin
Works at Royal Cornwall Hospitals NHS Trust
Rob Martin joined our team in a new role as Neonatal Equipment Manager. He has made such a difference to us all. He goes above and beyond to ensure the safety and efficiency of equipment is paramount.
Rob has made friends with everyone everywhere. He is interactive in all aspect of his job. He takes on a task and see the job through to completion. He is fantastic at bringing the team on board with new kit or processes.
He has set up a new digital safety check list saving hundreds of nurse hours time.
He has become cameraman and sim technician for our simulation training.
We would be lost without him now. He’s worth his weight in gold.
Sarah Mounce
Works at Royal Devon University Healthcare NHS Foundation Trust – NORTHERN
Very kind and supportive ward clerk! Fantastic to have around to help with all admin requests.
Sarah always is helpful and has the best interests for the patients and their families.
Fergal O’Malley
Other (please specify in nomination)
This year Fergal moved from clinical practice as an ANNP in Truro to the non clinical area, working as programme manager in the SW Patient Safety Collaborative for Perinatal Culture and Leadership.
Fergal excels at communication!. He has empowered many colleagues to further themselves in their careers through his professional coaching. He has dedicated time and energy to ensuring a safe culture is foremost in our priorities.
I am thankful to him for the support and guidance he has given to the Neonatal Education team.
Top man!
Suzanne Payne
Works at Torbay & South Devon NHS Foundation Trust
Suzanne does not have an easy job as Child Health Practice Manager at Torbay but always strives to do her best for the staff and the service in any situation. She is friendly and likable. She listens to concerns of the staff and is so supportive. Thank you Suzanne.
Lauren Scrace
Works at Royal Cornwall Hospitals NHS Trust
Excellence in their fulfilment in their work, always willing to help others, goes above and beyond in the workplace, is willing to help and support colleagues and families, willing to extend their knowledge and skills. Lauren has expressed her passion in her role, willingness to succeed and embodies the values of RCHT. Lauren truly cares about the families and babies and is happy to support her colleagues with feeds, setting up equipment and finding equipment when it is required. Lauren is always helpful, polite and shows exceptional professionalism.
Heather Smith
Works at Royal Cornwall Hospitals NHS Trust
Heather is a fantastic secretary. I have worked with her for a number of years now and i feel our working relationship goes from strength to strength. Heather is efficient more than anyone could be! she works beyond her hours to support me and my needs. Quite frankly i don’t want anyone else to do my letters or support my clinic – i hope she never leaves as i don’t know what i would do.
She is always there as a safety net with the patients best interests at heart. I know my patients also think she is fantastic as she is so approachable and responsive and they often tell me how great they think she is.
Heather has gone out of her way this year to support our developing service, even when things are challenging she has been adaptable and found a great solution. She has supported our cardiac nurse and physiologist and i know they think she is utterly brilliant!
And she even does all this with a smile, a joke or a cat video!
Kim Solomon
Works at Royal Cornwall Hospitals NHS Trust
Kim is a joy to work with. She is such a supportive secretary and works extremely hard. She is so polite to parents and handles sometimes difficult conversations effectively. I don’t know what I would do without her! Kim you are brilliant!
Jaymie Stanbury
Works at University Hospitals Plymouth NHS Trust
One of the best clinical secretaries I worked with, she is very knowledgeable, very efficient and always keen to help and get things done, pleasure to work with.
Maria Townsend
Works at Torbay & South Devon NHS Foundation Trust
Maria is such a thoughtful member of the team, not just to the patients, but also their families and all the staff too. She always comes in early and ensures everyone is looked after, nothing is ever too much trouble and she is always happy to help. It doesn’t go unnoticed – thank you Maria x
Elizabeth Walters
Works at Royal Devon University Healthcare NHS Foundation Trust – EASTERN
Liz works to the highest standard, is always ready to help colleagues and is a valuable cheerful, smiley member of our team.
Absolute super star .Liz is NNU assistant in RDUH and she is dedicated completly to our team She is the most hardworking person I’ve ever known and always remains positive ,always kind
Liz is a fantastic team member, she is constantly going above and beyond with her role.
She is the back bone of the unit and without her it’s would be impossible to have such a well equipped clean unit.
The minute Liz starts her shift to the minute it’s time to go home she is constantly doing things to help others and supporting the families on the unit.
Liz is extremely hardworking and a dedicated member of staff on the unit. When she is working on the unit, she never seems to stop and everything is always tidy, stocked up and sorted when she is here.
Aria Ward
Works at Royal Devon University Healthcare NHS Foundation Trust – NORTHERN
Nothing is ever too much!
Becky Watson
Works at Royal Devon University Healthcare NHS Foundation Trust – EASTERN
Becky works in medical electronics and demonstrates such knowledge about everything she does. She is always there to support you, and will find even a minute to visit and address any worry given.
Without hesitation, Becky is able to try her hardest and if she can’t do something she is able to pass it on until the answer is found!
An amazing and well deserving member of staff
Alice Watts
Works at University Hospitals Plymouth NHS Trust
Excellent neonatal secretary, prompt and proactive in managing clinic workload
Magdalena Witka-Jezewska
Works at University Hospitals Plymouth NHS Trust
She always makes sure patients and their parents are looked after and have everything they need, and she is always super smiley and friendly, nothing is too much.
Magda is such a breath of fresh air. You always know when she’s around as her smile and bubbly nature is infectious. She’s delightful to the patients and their families caring for all their nutritional needs. Magda has worked in paediatrics for many years and I’ve never seen her have a bad day or even a grumble.
What an asset to the team you are Magda, thank you!
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We use the nomination text and categories as provided by those who submit the nomination.
If there are any issues with the nomination pages (errors, people placed in the wrong category or any other concerns) please email s.janoff@nhs.net
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We will use the following criteria for creating the shortlist and choosing the final winner:
- Demonstrates excellence in fulfilment of their work.
- Demonstrates excellence in their interactions with colleagues.
- Empowers, enables and encourages their colleagues through their work.
- Embodies the values of RCPCH
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